Consultant specializing in optimizing customer service operations through data-driven approaches and scientific methodologies. Worked directly with lead scientists in the field, including Ger Koole from Vrije Universiteit Amsterdam, applying academic research to real-world customer service challenges.
Addressed planning and forecasting challenges in supply chain and customer service domains. Contributed scientific innovations to Grid and infrastructure supply chain systems, bridging the gap between theoretical research and practical implementation.
Developed and implemented OLAP cubes based on value stream maps to support continuous improvement across a 3000+ FTE organization. This system enabled real-time visibility into operational efficiency and supported data-driven decision making at scale.
Contributed to supply chain innovation for Grid and infrastructure, working at the intersection of academic research and industrial application.
These days I function Lean and stay close to core values. Recently becoming a father has reinforced the importance of teaching by example and focusing on the big stones in the jar—prioritizing what truly matters over endless small tasks.